Frequently Asked Questions

Starting your kratom journey can, understandably, come with its fair share of questions. Here at The Kratom Company, we believe that transparency and information lie at the heart of every great kratom experience. Here are some of the most common questions we receive and our answers to them!

Kratom, or, Mitragyna Speciosa, is a tree that is native to Southeast Asia and is from the same family as the coffee tree.

There are no particular expiration periods but there are measures that will extend the effective life of your kratom. Certain factors such as sealed packaging; keeping away from light, maintaining a low temperature and keeping it away from water or condensation are a few things to consider. Following these basic steps can keep your kratom fresh for up to one year.

Kratom is legal in many countries around the world as well as a number of states in the US. If in doubt, please check with your local government to clarify its status. You can learn more about the legality of kratom here.

The legal status of kratom is often subject to change. We are unable to ship products to you if you live in an area that it’s banned. Check with your local authorities to find out the current status of kratom in your area.
Your experience should be enjoyable and safe when you use kratom responsibly, and don’t use it in conjunction with drugs and alcohol. Ensure you purchase a pure, quality product for a safe kratom experience.

The short answer is, yes! At The Kratom Company, we specialize in premium quality kratom products. It’s better to buy your kratom online from knowledgeable experts like us and trust you are getting the best product available than to grab the cheap, poorly packaged kratom you might find at the gas station in days past. These cheap products are often low-quality and the kratom may contain contaminants.

At The Kratom Company, we offer White Horn, Green Indo, and Red Bali as well as red, green, and white Maeng Da. These strains offer different effects, check out the information on the product page to learn more.

At TKC, we have tried to make it very simple for new users. We have provided attributes to each of our three strains so you can identify the difference from one strain to another. Check out our product descriptions for better insight.

At The Kratom Company, we take pride in the kratom that we sell. We source our products from sustainable Indonesian farms with consistent and high-quality practices. If you have any questions about our products, simply email our customer support team at and we will help you find the right strain of kratom for you!

Yes, absolutely. Please reach out to us directly for more information.
Reach out to us! We promise a refund in full if you are not completely satisfied with our product.
We guarantee confirmation of your order along with an email providing tracking within 24 hours.

Currently, we provide multiple options for payment.

  • Card
  • Check
  • E-Check
  • ACH
  • Venmo

We are always working on improving the convenience of ordering for our customers.

Do you have any other questions about your kratom products? Speak with one of our trustworthy experts!